|
Return Policy
-Only merchandise
purchased online can be returned to www.katnewyork.com.
All merchandise purchased at a physical location must be brought back
to that store.
-Every garment is
satisfaction guaranteed or you may return it for a return of the
item price (not including shipping)
-Customers will be
responsible for all shipping costs unless the garment(s) received
was damaged
-All returns must be
sent back within 35 days of the invoice date
-Any returns sent
back after the 35 day period, must be an Exchange only (within
a reasonable period of time)
-Returns after 90
days will not be accepted.
-All returns MUST be
in saleable condition and include its original plastic
packaging with tags attached.
-Invoice # and
Billing Name must appear on the Return/Exchange Form
-If you no longer
have a copy of your invoice or Return/Exchange Form and wish to
obtain one, please request one by emailing: returns@katnewyork.com
-We are sorry but
when exchanging items, credit can only be used per invoice
amount, not combined with multiple returns
How to Return
All Merchandise must
be returned to:
katnewyork.com
213-37 39th
Avenue, Suite 243
Bayside, New York
11361
ATT: Returns Dept.
-Fill out this
Return/Exchange Form and return to katnewyork.com along with a copy of
your invoice which was enclosed in your package.
-In a sealed insured
package, mail your package to KATNewYork.com (address provided
above) along with the return form.
-You will be notified
via email once your return/exchange has been received and a
credit or exchange has been processed.
-Please note that
your exchange item may be out of stock by the time your return
is received. You can enter in multiple style #s on the
return/exchange form and note in comments which is your 1st, 2nd, 3rd
choices.
Return questions:
returns@katnewyork.com.com
Customer Service:
917.838.3709
|
